ServiceNow ITSM (Incident, Change, Problem, Service Request Management)

ServiceNow platform configuration and customization

JavaScript and GlideScript

ServiceNow workflows and business rules

REST and SOAP API integration

SQL and database management

CMDB configuration and management

ServiceNow reporting and dashboards

Data import and migration tools

ITIL framework and best practices

Strong communication and stakeholder management abilities

Problem-solving and analytical thinking

Team collaboration and cross-functional teamwork

Project management and organizational skills

Attention to detail and quality focus

Ability to work in fast-paced environments

Customer-centric mindset

Documentation and knowledge sharing skills

Adaptability and willingness to learn new technologies

Leadership and mentoring capabilities