Helpdesk/Support ticketing systems (Zendesk, Freshdesk, or similar)

Student Information Systems (SIS) or Learning Management Systems (LMS)

Microsoft Office Suite (Excel, Word, PowerPoint)

MIS reporting and data analytics tools

Email management and communication platforms

CRM systems for student relationship management

Google Workspace or similar collaborative tools

Basic database management and record keeping systems

Excellent verbal and written communication skills (mandatory and non-negotiable)

Strong stakeholder management and relationship building abilities

Customer service excellence and problem-solving orientation

Patience, empathy, and cultural sensitivity in dealing with diverse student populations

Time management and organizational skills

Ability to multitask and handle multiple inquiries simultaneously

Analytical thinking and data interpretation skills

Team collaboration and cross-functional coordination

Proactive approach to process improvement

Professional demeanor and attention to detail